A number of residents across Orange County have noted on social media that their Bank of America ATM machines have been out of cash.
Facebook posts from Santa Ana to Placentia and Orange lamented in recent weeks a lack of money available at local branch automatic teller machines. In some areas, branches were found to be closed with no warning.
We put the ATM question to BofA representatives who told us the bank has seen a surge in demand thanks to the high volume of unemployment payments funded through the bank. A staggering 8 million people in California have applied for jobless benefits since pandemic lockdown orders shut thousands of businesses.
“Our ATMs have experienced unprecedented levels of use during this health crisis, especially around the 1st and 15th of the month due to our servicing the record number of California EDD cards that get funded on those days,” said Colleen Haggerty, a senior vice president and spokeswoman for BofA. “We have increased maintenance of our ATM network, with 95% of our ATMs in Orange County currently operating normally and the remainder to be replenished as soon as possible.”
Haggerty said customers can still use more than 50 financial centers across the county that are open and have cash.
Find a branch online at bankofamerica.com or by calling 866-834-9286.
The bank also experienced a minor glitch last week when its mobile banking apps showed inaccurate account balances for some clients.
“There is no impact to their accounts and their information remains secure,” Haggerty said. “We are working to fix this as quickly as possible, and clients can still view their current account balances by clicking the individual account view or contact us (either via social or other means).
Stuck at home with robocalls
Telemarketers and scammers are leaping back into action as call centers get back online following COVID-19 restrictions.
Just over 3.6 billion robocalls were made in July, a 9% increase from June, according to YouMail.
The Irvine-based company offers a free app it says blocks robocalls and offers call protection service for mobile phones. It determines volume and category of robocalls based on the behavior of billions of calls it handles for its app users.
“Robocalls continue to grow as countries around the world open up again, which is not unexpected,” said YouMail CEO Alex Quilici. “While we don’t anticipate robocalls going back to peak levels, we fully expect the rising monthly trend to continue for some time.”
In July, the company said robocalls averaged just over 117.1 million calls per day, or roughly 1,356 calls per second. July’s robocall volume was 36% below the all-time monthly peak of 5.7 billion calls in October 2019. YouMail says calls are now 27% above the April trough of roughly 2.8 billion robocalls.
Also in July, scam robocalls were up 12%, to roughly 1.7 billion calls. YouMail reported a 22% increase in telemarketing calls to to 500 million. YouMail said the trend was driven by call centers continuing to open, where there are now people to handle return calls or “press 1” when called, YouMail said.
If you’re looking for scams to avoid, watch out for car warranty calls, which YouMail said became the most frequently made robocalls for the first time, surpassing health-related scams.
The YouMail app works by blocking and then sending robocalls an “out of service” message, tricking the service into thinking they dialed a wrong number.
Gym moves outdoors
Renaissance ClubSport in Aliso Viejo has put its indoor gym setup outdoors.
The facility, which typically is inside a 174-room Marriott Renaissance hotel, has taken advantage of the hotel campus. All kinds of equipment and classes have shifted to the grounds or parking structure where guests and members can participate at safe distances in open air.
The bottom floor of the ClubSport parking structure, now nicknamed “The Garage”, has been transformed into their strength training zone. The Kids World play zone also has been moved outside.
The hotel is located at at 50 Enterprise. For more information, go to clubsports.com/clubsport-outdoors
One the move
Dr. John Hernandez is the new president for Irvine Valley College, effective July 30. He previously was president of Santiago Canyon College in Orange, where he was appointed interim president in 2016 and president in July 2017. Before joining Santiago Canyon College, Hernandez was associate vice president and dean of students at Cal Poly Pomona.
Also at the college, Dr. Martha McDonald will join the school Aug. 24 as its new vice president for Student Services. McDonald is bilingual in Spanish and English, is a veteran of the U.S. Marine Corps, and has a doctorate in educational leadership from Cal State Fullerton, as well as a Master of Arts in counseling and a bachelor’s degree in psychology from Chapman University.
The Orange County Community Foundation will host Greatness Amplified, a Giving Day for Boys and Girls Clubs in Orange County, on Aug. 26. Together, the 13 Boys and Girls Clubs aim to raise $150,000 to provide services to children and families in the midst of the pandemic.
The participating organizations include Boys and Girls Clubs in Anaheim-Cypress, Brea-Placentia-Yorba Linda, Capistrano Valley, Central Orange Coast, Fullerton, Garden Grove, Huntington Valley, Laguna Beach, La Habra, South Coast Area, Stanton, Tustin and Westminster.
To give online, go to greatness-amplified-giving-day.ocnonprofitcentral.org/.
Insurance executive Ian Rice of Mission Viejo has joined the board of directors Project Independence. The nonprofit in Costa Mesa serves people with developmental disabilities in Orange County. Rice is a benefits consultant for Alera Group of Newport Beach.
Jennifer Ponce, prevention and education manager at Laura’s House in Aliso Viejo, has been elected to California Partnership to End Domestic Violence’s board. The Partnership represents more than 1,000 advocates, organizations and allied groups statewide and is known for passing more than 200 pieces of legislation addressing domestic violence. Ponce has been a member of the Partnership since 2015 .
Status Update is compiled from press releases by contributing writer Karen Levin and edited by Business Editor Samantha Gowen. Submit items and high-resolution photos to email@example.com. Allow at least one week for publication. Items are edited for length and clarity.